Contact
Questions about a fountain, about which pad fits which basket, or about something on this site? Write in.
Reach us at [email protected]. Replies usually go out within one or two business days.
Orders & returns
Purchases are completed on the seller’s own site, so order status, shipping, cancellations and returns are handled in your account there. We hold no order data and cannot look anything up.
Product issues
For a warranty question about a Veken product itself, go through the seller that shipped it — spare filters, sponges and pumps are stocked separately and are usually the quickest fix.